Privacy Policy

1. Who this applies to

Presency Schools (“Presency”, “we”, “us”) provides software for nursery, primary, and secondary schools — including public websites, admissions, fees, attendance, results, and parent communication. This policy describes how we handle personal data when you use presencyschools.co, school subdomains, and the schools admin portal.

Schools using the platform are independent controllers of their pupils’ and families’ data. Presency processes that data on the school’s instructions as a service provider.

2. Information we collect

• School staff & proprietors: name, email, phone, login credentials, role, and audit activity in the portal.
• Parents & guardians: contact details, linked children, fee and payment records, and messages sent through school features.
• Students: name, admission number, class, attendance, results, and documents uploaded during admissions (e.g. passport photo) as entered by the school or applicant.
• Applicants: information submitted on public admission forms and school application forms to join the platform.
• Technical data: IP address, device/browser type, and usage logs needed to secure and operate the service.

3. How we use information

• Provide and improve the schools platform and public school websites.
• Process fee, feeding wallet, shop, and domain payments via Paystack.
• Send transactional emails (login codes, invites, receipts, notifications).
• Prevent fraud, abuse, and unauthorized access.
• Comply with legal obligations and respond to lawful requests.

4. Sharing & processors

We do not sell personal data. We share information only with subprocessors needed to run the service (e.g. hosting, email delivery, Paystack for payments, domain registrars when a school purchases a custom domain) and when required by law.

Each school’s public site may display contact details and content the school chooses to publish. Schools are responsible for what they publish and for obtaining appropriate consent from parents where required.

5. Retention & security

We retain data while a school account is active and as needed for backups, billing, disputes, and legal compliance. We use encryption in transit, access controls, and role-based permissions. No method of transmission over the internet is 100% secure; we work to protect data using industry-standard measures.

6. Your rights

Depending on applicable law, you may request access, correction, deletion, or export of your personal data. Parents and students should contact their school first; schools can update records in the portal. For platform-level requests, email hello@presency.com.

7. Children’s data

Student records are provided by schools for educational administration. We do not knowingly market to children. Schools must ensure they have a lawful basis to upload and process student information on the platform.

8. Changes & contact

We may update this policy from time to time. Material changes will be posted on this page with a revised effective date. Questions: hello@presency.com. See also our Terms of Service.